Privacy Policy

Introduction

Welcome to https://mold-removal-mckinney-tx.ecojohns.com! We take your privacy seriously and are committed to protecting your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, use, and disclosure of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website at https://mold-removal-mckinney-tx.ecojohns.com.
Any mobile or desktop applications developed by us.
Online services and products offered through our platform.
Interactions between users and our team, including communication channels like email, phone, and SMS.

Please note that this policy does not extend to third-party platforms or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before using such external resources.

Processing Activities

Your interactions with us trigger several data processing activities, including:

Account Management: When you create an account, we collect your name, contact information, and login credentials.
Transactions: For purchases or payments, we process financial data, including cardholder details (processed securely by trusted third-party payment gateways).
Communication: We may store records of communications with you, such as emails, chat logs, or call transcripts.
Location Data: Some of our services may request access to your location for personalized content or mapping purposes.
Feedback and Reviews: We collect feedback, ratings, and reviews to enhance our services and products.
Social Media Interaction: If you choose to connect our services with your social media accounts, we may gather data from those platforms (subject to their respective privacy settings).
Product Usage: Information about the products or services you use, including preferences and usage patterns, helps us provide tailored recommendations.

Personal Data Collection

We collect various types of personal data, categorized as follows:

Account Information: This includes your name, user ID, email address, and password hash (for security).
Payment Details: Credit or debit card numbers, expiration dates, CVV/CVC codes, and billing addresses are processed through secure payment gateways.
Financial Records: We may store financial transaction history for accounting purposes and fraud prevention.
Purchase Data: Items purchased, quantities, prices, and purchase timestamps.
Mobile Device Identifiers: Unique device identifiers (UDIDs) or advertising IDs to deliver personalized ads (if enabled by you).
Location Data: GPS coordinates or IP addresses to provide location-based services.
Feedback and Reviews: Content you submit, including ratings, comments, and product reviews.
Social Media Data: Information from social media platforms when you choose to connect your accounts (e.g., name, profile picture).
Product Preferences: Your choices regarding products, services, or content preferences.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance user experience and gather analytics:

Strictly Necessary Cookies: Essential for navigating our site and using its core features.
Preference Cookies: Remember your settings and preferences, e.g., language selection.
Analytics Cookies: Track website usage, performance, and user behavior to improve our services.

Users can control non-essential cookies through our Cookie Manager, allowing you to customize your tracking preferences.

Data Retention and Deletion

We retain personal data only for as long as necessary or permitted by law:

Legal Requirements: We may store data for an extended period to comply with legal obligations, resolve disputes, or enforce our terms of service.
Business Needs: Your data is kept to provide you with services, fulfill orders, and respond to inquiries.
Data Anonymization: Once the retention period expires or when data is no longer needed for these purposes, we anonymize or delete your personal data securely.

Security Measures

We implement robust security measures to protect your personal data:

Encryption: We use encryption protocols to secure data during transmission and storage.
Secure Third-Party Processing: Our partners adhere to strict security standards when handling your data on our behalf.
Access Control: Only authorized personnel have access to sensitive information, and they are bound by confidentiality agreements.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18 (or a higher age limit as required by local law). If you believe we have collected such data in error, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Request the deletion of your data, subject to legal exceptions.
Restriction: Limit our processing of your data in certain circumstances.
Data Portability: Receive a copy of your data in a structured format.
Objection: Object to or opt out of specific uses of your data.
Non-Discrimination: Be free from unfair treatment due to exercising your data rights.
Appeals and Complaints: File complaints with relevant supervisory authorities or contact our privacy team for resolutions.

Changes to Privacy Policy

We may update this policy from time to time, so we encourage you to review it periodically. Significant changes will be notified via email or posted on our website.

Contact Information

For any questions, concerns, or data-related requests:

Email: [email protected]

Mail: [Mailing Address] (Please note that this is for informational purposes only; do not send sensitive data through mail.)